Disappointed

Dear Developer Team , I want to be very clear about my dissatisfaction with the mybillbook Ai Calling product.

All the other features you explained to me are fine. However, there was one very important requirement that I specifically discussed with you before purchasing the product: my customers are spread across India and they speak different languages.

At no point during our discussions did you tell me that once a language is selected, the calling system would effectively be restricted to that one language, with no option to assign or set different languages for different customers.

I was clearly under the impression that the system would allow us to communicate with different customers in different languages based on their requirements. Had you explained this limitation to me upfront, I would never have purchased the product.

This is not some minor feature that I overlooked. It directly affects the fundamental usability of the product for our business. Frankly, I find it extremely unacceptable that such a major limitation was not clearly disclosed before taking the payment.

What is the point of having a calling system for a business with customers across India if we cannot set the appropriate language customer-wise?

We are therefore not interested in using the product at all. I am asking for a full refund of the entire amount paid by us.

Please do not try to offer an alternative workaround or ask us to continue using the product. The issue is that a critical limitation was not disclosed to us at the time of sale, and had it been disclosed, we would not have proceeded with the purchase.

I expect you to initiate the full refund within 48 hours of receiving this message and confirm the refund transaction details to me in writing. I do not want this matter to be dragged out with repeated discussions or delays.

Please treat this as a firm refund request and confirm in 48hrs that the refund has been initiated.

Thanks

I expect a prompt resolution

ICICI Bank Limited

GangaaSons Biz Private Limited Account Number : 777705004347 IFSC : ICIC0000002