Repeated Request Pending for IFF JSON File Generation – Urgent Resolution Required

I am extremely disappointed with the lack of resolution regarding the generation of the IFF (Invoice Furnishing Facility) JSON file for GST quarterly filers under the QRMP Scheme.

For the last 5–6 months, I have been continuously requesting this feature and have contacted your support team on multiple occasions (4–5 times). Despite repeated follow-ups, no solution, commitment, or implementation timeline has been provided.

The IFF facility is a mandatory compliance requirement for QRMP taxpayers who need to upload B2B invoices on a monthly basis. Since My Bill Book does not provide the GST-prescribed IFF JSON file generation facility, I am compelled to manually enter invoice details on the GST portal every month.

Several GST filing periods have already passed during which I had to manually upload invoice data due to the absence of this feature. This has resulted in significant loss of time, additional compliance burden, and increased risk of data entry errors, despite being a paid subscriber of your software.

Further, the IFF JSON structure and format are already prescribed by the GST Network (GSTN), and many accounting and billing software providers are offering this facility. Therefore, it is difficult to understand why My Bill Book has still not implemented such an essential GST compliance feature despite repeated customer requests.

If I am required to perform manual data entry every month, then the very purpose of investing in billing software is defeated. I subscribed to My Bill Book with the expectation of GST compliance automation and operational efficiency, both of which are currently being compromised.

I therefore request that you:

1. Immediately provide the facility to generate GST-compliant IFF JSON files.

2. Share a definite timeline for implementation if the feature is under development.

3. Confirm in writing whether My Bill Book intends to support the GST-prescribed IFF JSON format.

4. Escalate this matter to your product and development team for urgent action.

In the absence of a satisfactory response and resolution, I will be compelled to reconsider the continuation of my subscription and evaluate alternative software solutions that adequately support GST compliance requirements.

I expect a clear and definitive response rather than a generic support reply.