Subject: Feature Request – Pre-Booking & Order Management for WhatsApp/Online Sales with Courier Tracking

Hello Team,

Nowadays, many small businesses receive orders through online platforms such as WhatsApp, Facebook, Instagram, and other social media channels. It would be extremely useful if the software included a dedicated Pre-Booking / Order Management feature for such orders.

Suggested Workflow:

• Create a Pre-Booked Order as soon as an order is received from WhatsApp or any online platform.

• Record customer details, ordered items, quantity, and any special notes.

• Select the Payment Method (Prepaid or Cash on Delivery).

• Track the Order Status (New, Confirmed, Packing, Ready for Dispatch, Shipped, Delivered, Cancelled, etc.).

• At the end of the day, or whenever convenient, prepare all pending parcels together for dispatch.

• Record the Courier Partner and Tracking/AWB Number.

• Once the parcel is dispatched or delivered, update the order status.

• Optionally convert the pre-booked order into a final invoice after dispatch or delivery.

Benefits:

• Better management of online and WhatsApp orders.

• Easy tracking of prepaid and COD orders.

• Faster parcel preparation and dispatch.

• Reduced chances of missing or forgetting customer orders.

• Complete order history from booking to successful delivery in one place.

This feature would make the software much more useful for businesses that sell through online platforms and manage a large number of courier orders every day.

Thank you for considering this feature request.